Q: Where is our tea sourced from? 
Our tea leaves are grown, picked, and processed on-site at our tea farms in Taiwan. These tea leaves are then packaged in biodegradable corn fiber tea bags and shipped directly to you. Our farm to cup business model reflects our respect and admiration for our tea farmers. With no middle man, we get the freshest tea from Taiwan to you for the most authentic farm to cup experience.

 

Q: What is Taiwanese Tea? 
In Taiwan, tea is not just a beverage. It has a rich history with traditions that are preserved and practiced today. Traditional tea houses and tea art shops are found all over Taiwan. The roots of Taiwan's traditional tea ceremonies can be traced back to Chinese tea culture. Tea is an important aspect of Taiwanese culture and the social nature of drinking tea makes it an essential part of daily life.

 

Q: Why Taiwanese Tea?
Taiwanese tea is often described as “The Champagne of Tea” due to its superior taste and quality. Our tea is made naturally and carefully cultivated by hand using centuries old traditions. Non-GMO, no pesticides, and no artificial additives guarantee the premium quality of our tea. 

 

Q: Who are our tea farmers? 
Our 3rd generation tea farmers are dedicated young millennials who use organic farming practices to grow the best tea. Generations of pride and knowledge are packed into each tea and steeped into your cup. 

 

Q: How did we pick our tea farmers? 
In the search for our tea farms, we went door-to-door, visited farms all over Taiwan and sampled dizzying amounts of tea. In the end, we selected our tea farms for the incomparable quality of their tea leaves, but also for their dedication, respect, and love for their farms.

 

Q: What are our tea bags/sachets made of? 
Our tea bags are made from 100% biodegradable corn-fiber. It’s bleach-free and non-GMO. 

 

Q: What is the difference between tea bags and tea sachets?
Tea bags contain broken down tea leaves which steep faster. Tea sachets give you the same quality as steeping loose leaf tea in a teapot, but it's faster and more user friendly. 

 

Q: Does tea expire?
Although tea does not have an expiration date, it can lose its flavor and become bland if unused for a long period of time. If exposed to moisture, mold can grow on the tea so we recommend that you carefully examine the tea before using it.

 

Q: What is Baozhong Tea? 
Baozhong tea is grown in Taiwan and means “the wrapped kind” due to the way the tea is dried. It is picked in the spring, accounting for its delicate floral undertones. Its flavor strength lies between green and oolong tea. More information about this tea can be found here.

 

Q: What is Oolong Tea? 
Our Oolong Tea is cultivated in the mountains of Taiwan, 5,000 feet above sea level. Due to oolong’s oxidation process, its caffeine and flavor strength lies between green and black tea. Our refreshing oolong is light and citrusy and is packed with loads of antioxidants. More information about this tea can be found here.

 

Q: What is special about our Black Tea?
Our black tea is of the Ruby Black Tea variety. This tea variety is special to Taiwan and is made from the cross-cultivation of tea leaves. The fermentation process creates a tea known for its signature dark red color with light aromatic notes of honey. More information about this tea can be found here.

 

Q: How do I track my order?
Once you place an order, you will receive a tracking number that will be sent alongside your receipt.

 

Q: How long should I steep each tea bag?
Steeping tea depends on how strong you like your tea. Minimum steep time should be around 2 minutes for each tea bag. However, the longer you steep it, the stronger the tea will be. Our teas with stronger caffeine content, like Manhattan Black, are ready in 2-3 minutes, while our less caffeinated teas, like Pillowtalk, can be steeped for up to 3-5 minutes depending on your preference.

 

Q: How many times can I use/steep each tea bag?
Each tea bag can be used up to three times. Because we only use whole leaf tea, the flavor is concentrated, the tea bags can be reused multiple times and still retain their flavor.

 

Q: What are the health benefits of tea?
Tea is full of antioxidants that help improve metabolism and maintain clear skin; each cup therefore is a boost of health. Our teas have varying levels of caffeine and different preparation processes. To learn more about the health benefits of each tea, click here.

 

Q: What is your refund/return policy?
Because our product is categorized as food, we do not accept product returns, but value our customers’ satisfaction and will issue replacements/refunds on a case by case basis. For direct inquiries, please email us at info@ustwotea.com

 

Q: Do you ship internationally?
Unfortunately, we do not yet ship internationally. We are currently only available in the United States.

 

Q: Where are your in-store locations?
We do not yet have a physical location, but we might open one in the future. We’ll keep you updated!

Still have unanswered questions? Email us at info@ustwotea.com or call 415-518-1051 and we will get back to you ASAP!